Privacy Policy
How we collect, use, and protect your information.
Introduction
Lanka Tour Base ("we", "us", "our") operates lankatourbase.com and provides AI-assisted travel planning services for Sri Lanka. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
Information We Collect
We collect information you provide directly, such as your name, email address, phone number, travel dates, and preferences when you use our AI Itinerary Planner or contact form. We also collect limited technical data automatically, such as browser type and general usage patterns, to help us maintain and improve the site.
How We Use Your Information
- To generate and refine personalised travel itineraries
- To respond to enquiries and provide customer support
- To process and manage bookings you request
- To improve our website, services, and AI planning tools
- To send you information you have requested, such as itinerary confirmations
AI-Generated Content
Details you enter into the AI Itinerary Planner (such as destinations, dates, and preferences) are processed by third-party AI services to generate itinerary suggestions. This information is used solely to produce your travel plan and is not used to train third-party AI models beyond standard service processing.
Third-Party Services
Our website uses a small number of third-party services to operate, including Google Maps (for itinerary route visualisation), Google Translate (for optional page translation), and standard web hosting and analytics tools. These providers may process limited technical data as part of delivering their services, under their own privacy policies.
Cookies
We use cookies and similar technologies to remember your language and theme preferences and to support core site functionality. You can control cookies through your browser settings, though disabling them may affect some features.
Data Security
We take reasonable technical and organisational measures to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Data Sharing
We do not sell your personal information. We may share information with trusted partners directly involved in fulfilling your travel arrangements (such as hotels or transport providers you book through us), or where required by law.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us. We will respond to reasonable requests within a reasonable timeframe.
Children's Privacy
Our services are not directed at children under 16, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please reach out via our Contact Us page or the chat widget on this site.