Frequently Asked Questions
Answers to the questions we hear most often from travellers planning their Sri Lanka journey.
How does the AI Itinerary Planner work?
Tell us your destinations, travel dates, group size, interests, and budget, and our AI generates a complete day-by-day itinerary in seconds \u2014 including suggested stays, activities, and estimated costs. You can review, adjust, and refine it before confirming anything with our team.
Are the prices shown final, or are there hidden costs?
The AI planner gives you a transparent, real-time cost estimate based on your choices. Once you confirm interest, our concierge team follows up with a final, itemised quote \u2014 there are no hidden fees added afterward.
Can I customize an itinerary the AI creates for me?
Yes. Every AI-generated itinerary is a starting point, not a fixed package. You can adjust destinations, swap activities, change hotel tiers, or hand it to our team to fine-tune manually before booking.
Do you arrange transport and accommodation as well?
Yes. Depending on the plan you choose, we can arrange private chauffeur-guided transport, hotel bookings across a range of tiers, and on-the-ground support throughout your trip.
What is your cancellation and refund policy?
Cancellation terms depend on how far in advance you cancel and the specific hotels or services already booked on your behalf. Full details are provided in your booking confirmation, and our team is happy to explain them before you commit to anything.
Is Sri Lanka safe for tourists, including solo travellers?
Sri Lanka is generally a safe and welcoming destination for tourists, including solo and family travellers. As with any destination, we recommend standard travel precautions, and our 24/7 concierge support is available throughout your trip.
Do I need a visa to visit Sri Lanka?
Most visitors need an Electronic Travel Authorization (ETA) before arrival, which is typically straightforward to obtain online. Requirements vary by nationality, so we recommend checking the official Sri Lankan immigration website close to your travel dates.
What is the best time of year to visit Sri Lanka?
Sri Lanka has two monsoon seasons affecting different coasts, so the \u201cbest\u201d time depends on which regions you plan to visit. Broadly, December to March suits the south and west coasts, while April to September suits the east coast and hill country. Our AI planner factors this into its suggestions.
Can you plan trips for large groups or multi-generational families?
Yes, we regularly plan trips for groups of all sizes, including multi-generational families with a mix of interests and mobility needs. Let us know your group composition and we\u2019ll tailor accommodation, pace, and activities accordingly.
How do I get in touch with your team directly?
You can reach us anytime through the chat widget on this site, or visit our Contact Us page for our contact details. Our concierge team typically responds within 24 hours.